Customer Service Info
Welcome to IceTrek Customer Support
At IceTrek, your satisfaction is our priority. Whether you're choosing the right snow melting mat, need help with a product, or have a question about your order, our team is here to support you every step of the way.
Need Immediate Assistance?
Our customer service team is available:
Monday to Friday, 9 AM – 5 PM (EST)
Email: info@icetrek.ca
Toll-Free: 1-877-411-0053
After-Hours Support
For help outside of business hours, please email info@icetrek.ca. We typically respond within 48 hours.
How Can We Help?
General Inquiries
Interested in how our mats work, power usage, or other product information? Click here to see our Safety and Instruction Manual. Have other questions you need help with? Email us or fill out our contact form here. Alternatively, you can give us a call at 1-877-411-0053
Order Status & Tracking
Looking for updates on your order or tracking details? Click the chat icon in the bottom right corner and follow the prompts to track your order.
Need further assistance? Feel free to email us at info@icetrek.ca.
Technical Support
Having issues with your mat, such as heating or installation concerns?
We’re here to help. Contact: info@icetrek.ca
Returns, Exchanges & Warranty
Ready to request a Return or file a Warranty Claim Request?
Click here to submit a Warranty Request or email info@icetrek.ca for assistance with returns, exchanges, or warranty coverage.
We're Here for You
No matter your concern, our goal is to provide helpful, timely support so you can continue enjoying the safety and convenience of your IceTrek products.
Thank you for choosing IceTrek