Customer Service Info
Welcome to IceTrek’s Customer Support Page!
Our dedicated team of customer service specialists is committed to ensuring your satisfaction and helping you tailor the ideal snow mat solution for your needs.
Need Help? View the options below of how to reach us for your certain inquiry:
Immediate Assistance Needed or have General Inquiries?
You can contact us via phone or email for prompt support between the hours of 9 am - 5pm Monday to Friday. 1-877-411-0053 or info@icetrek.ca
After Hours Support
Contact Us via Email at info@icetrek.ca
General Inquiries:
Curious about how our heated mats function, their operational costs, or have other general questions? Get swift responses by emailing: info@icetrek.ca or filling out our Contact Form Here
Order Status and Tracking:
For updates on your order, tracking your shipment, or questions about refunds, contact us at: orders@icetrek.ca
Technical Support:
Experiencing difficulties with your mats, such as heating issues or connectivity problems? We’re here to help at: info@icetrek.ca
Returns, Exchanges & Warranty:
Ready to initiate a return? Click here. For guidance on returns, exchanges, warranty claims, or refund inquiries, email us at: orders@icetrek.ca
Our team is eager to assist you with any questions or concerns you may have. Thank you for choosing IceTrek for your snow management needs!