Warranty Claims
Warranty Claims
At IceTrek, we stand behind the quality and performance of our heated snow mats with a 2-year warranty. Our warranty covers any defects in materials and workmanship, ensuring that your mats function flawlessly in keeping your premises snow-free.
If you believe your mat is not performing as expected, or if you encounter any issues within the 2-year warranty period, we are here to help resolve the matter efficiently.
How to File a Warranty Claim:
- Contact us at orders@icetrek.ca with the subject line “Warranty Claim” and include your full name, contact information, and a detailed description of the issue.
- Alternatively, you can call us directly at 1-877-411-0053 for immediate assistance.
- Please have your proof of purchase and any relevant photos or videos of the mat’s condition ready to expedite the process.
- Our customer service team will review your claim and guide you through the next steps, which may include troubleshooting, repair, or replacement.
We are committed to ensuring your satisfaction and providing a swift resolution to your warranty claims. Thank you for choosing IceTrek, where we prioritize your safety and comfort.