Warranty Claim Request

At IceTrek, we stand behind the quality and performance of our heated snow mats with a 2-year warranty. Our warranty covers any defects in materials and workmanship, ensuring that your mats function flawlessly in keeping your premises snow-free.

If you believe your mat is not performing as expected, or if you encounter any issues within the 2-year warranty period, we are here to help resolve the matter efficiently.

Fill in the information below to submit your Warranty Claim Request. We will reply back within 48 hours of receiving your request. If you have further questions or need help filling out the request, please email us at info@icetrek.ca or call us during business hours at 1-877-411-0053. Our customer service team will review your claim and guide you through the next steps, which may include troubleshooting, repair, or replacement.

Please have your proof of purchase and any relevant photos or videos of the mat’s condition ready to expedite the process.

We are committed to ensuring your satisfaction and providing a swift resolution to your warranty claims. Thank you for choosing IceTrek, where we prioritize your safety and comfort.